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Policies & Terms

1. Terms of Service

1.1 Acceptance of Terms

By accessing SEonline.store, you agree to comply with these Terms. If you do not agree, please stop using our website immediately.

1.2 Products & Availability

All products listed on our website are subject to:

  • Availability

  • Potential changes in price

  • Updates in specifications or features

We reserve the right to update or discontinue any product without prior notice.

1.3 Pricing & Payments

  • All prices displayed are accurate at the time of purchase.

  • We reserve the right to correct pricing errors.

  • Payment must be completed before order processing.

  • Payment information must be valid and belong to the purchaser.

1.4 Use of Website

You agree not to:

  • Misuse the website

  • Attempt unauthorized access

  • Use the website for fraudulent or harmful activities

1.5 Intellectual Property

All text, images, logos, and product descriptions are the property of SEonline.store or their respective owners.
Unauthorized copying is strictly prohibited.

1.6 Limitation of Liability

SEonline.store is not responsible for:

  • Damages caused by product misuse

  • Software issues

  • Data loss

  • Third-party service delays

1.7 Modifications

We may update these Terms at any time. Continued use of the site indicates acceptance of these changes.

2. Privacy Policy

This Privacy Policy explains how we collect, use, and protect your information.

2.1 Information We Collect

We collect the following information when you shop or contact us:

  • Name

  • Email address

  • Phone number (if provided)

  • Shipping address

  • Billing details

  • Device/browser information

2.2 How We Use Your Information

We use your information to:

  • Process orders

  • Provide customer support

  • Send order updates

  • Improve website performance

  • Detect and prevent fraud

We do not sell or share your personal information with unauthorized third parties.

2.3 Cookies

Our website uses cookies for:

  • Analytics

  • Cart functionality

  • Website performance

You can disable cookies in your browser settings.

2.4 Data Protection

We use secure SSL encryption and follow industry-standard practices to protect your data.

2.5 Third-Party Services

Payment gateways and shipping providers may receive necessary information to complete your order.

2.6 Contact for Privacy Requests

For privacy concerns, contact us at:
? info@seonline.store

3. Return & Refund Policy

3.1 Eligibility for Returns

You may request a return if:

  • Product arrives defective

  • Product is damaged upon delivery

  • You received the wrong item

Notification requirements:

  • Within 48 hours for damaged/wrong items

  • Within 7 days for defective items

3.2 Non-Returnable Items

The following cannot be returned unless defective:

  • CPUs, GPUs, RAM, SSDs, PSUs, motherboards

  • Software and licenses

  • Opened accessories

  • Items without original packaging

  • Items with missing serial numbers

  • Used or physically damaged products

  • Custom-built PCs (except hardware failure)

3.3 Return Conditions

Items must be:

  • In original packaging

  • Complete with all accessories

  • Undamaged and unmodified

  • Accompanied by proof of purchase

Incomplete returns may be rejected or charged a restocking fee.

3.4 Refunds

Approved refunds may be issued as:

  • Store credit

  • Bank/credit card reversal

Processing time: 5–14 business days.

Refunds may be rejected if returned products do not meet conditions.

3.5 Warranty Claims

Warranty coverage depends on the brand (ASUS, Lenovo, Samsung, ViewSonic, etc.).
We assist in submitting warranty claims when applicable.

3.6 Return Requests

To initiate a return, email:
? info@seonline.store
Provide:

  • Order number

  • Product name

  • Issue description

  • Photos/videos (if applicable)

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1–3 business days after payment confirmation.
Processing may be delayed during weekends, holidays, or high-volume periods.

4.2 Shipping Methods

We use reliable couriers for safe delivery of IT products.
Delivery times vary by region.

4.3 Shipping Fees

Shipping fees are displayed at checkout.
Some oversized or heavy items may incur additional charges.

4.4 Delivery Issues

Please report:

  • Damaged items

  • Missing packages

  • Wrong items delivered

within 48 hours of receiving your package.

4.5 Incorrect Address

Customers are responsible for providing accurate shipping information.
We are not liable for delays or lost packages caused by incorrect addresses.

4.6 Order Tracking

Tracking information will be emailed once your order is shipped.

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