Eligibility for Returns
You may request a return if:
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Product arrives defective
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Product is damaged upon delivery
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You received the wrong item
Notification requirements:
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Within 48 hours for damaged/wrong items
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Within 7 days for defective items
Non-Returnable Items
The following cannot be returned unless defective:
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CPUs, GPUs, RAM, SSDs, PSUs, motherboards
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Software and licenses
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Opened accessories
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Items without original packaging
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Items with missing serial numbers
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Used or physically damaged products
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Custom-built PCs (except hardware failure)
Return Conditions
Items must be:
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In original packaging
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Complete with all accessories
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Undamaged and unmodified
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Accompanied by proof of purchase
Incomplete returns may be rejected or charged a restocking fee.
Refunds
Approved refunds may be issued as:
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Store credit
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Bank/credit card reversal
Processing time: 5–14 business days.
Refunds may be rejected if returned products do not meet conditions.